Returns and Refunds Policy
Last Updated: 16 June 2026
Overview
Own4Less is an online marketplace that connects buyers with independent sellers.
Products offered for sale on Own4Less are supplied by individual sellers, who are responsible for fulfilling orders, handling returns, and processing refunds in accordance with applicable consumer protection laws.
The seller shown on the product listing is the seller of record and is responsible for resolving any issues relating to the item purchased.
Your Right to Cancel
If you are purchasing as a consumer, you may have the right to cancel your order within 14 days of receiving your item under the Consumer Contracts Regulations 2013.
To exercise this right, you must notify the seller within 14 days of receiving the item.
You then have a further 14 days to return the item to the seller.
Certain items may be exempt from cancellation rights, including:
- Personalised or custom-made items.
- Sealed products that are unsuitable for return for health or hygiene reasons once opened.
- Items that deteriorate rapidly.
- Other products exempted by law.
Returning an Item
To request a return, please contact the seller through the Own4Less platform.
The seller will provide instructions regarding the return process and the address to which the item should be returned.
Items should be returned in the condition in which they were received, together with any accessories, manuals, packaging, or other included items where reasonably possible.
Faulty, Damaged or Incorrect Items
If an item arrives damaged, is faulty, or does not match its description, please contact the seller as soon as possible.
The seller may request photographs or additional information to help investigate the issue.
Where required by applicable consumer protection laws, the seller will provide an appropriate remedy, which may include:
- Repair of the item.
- Replacement of the item.
- Full or partial refund.
Refunds
Once a returned item has been received and inspected, the seller will notify the buyer of the outcome.
Approved refunds will normally be processed using the original payment method used for the purchase.
Refund processing times may vary depending on the payment provider and financial institution involved.
Return Shipping Costs
Where a buyer exercises their right to cancel an order, the buyer may be responsible for the cost of returning the item unless otherwise stated by the seller.
Where an item is faulty, damaged, incorrectly supplied, or not as described, the seller will generally be responsible for reasonable return shipping costs in accordance with applicable consumer protection laws.
Marketplace Role
Own4Less provides the online marketplace through which buyers and sellers transact.
Unless expressly stated otherwise, Own4Less is not the seller of the goods listed on the platform and does not fulfil orders on behalf of sellers.
Individual sellers are responsible for:
- Product descriptions.
- Order fulfilment.
- Delivery arrangements.
- Returns handling.
- Refund processing.
- Compliance with applicable consumer protection laws.
Disputes
If a buyer and seller are unable to resolve a dispute directly, Own4Less may review the matter and assist in facilitating a resolution where appropriate.
Nothing in this policy affects a consumer's statutory rights.
Contact
For questions relating to a return or refund, please contact the seller through your Own4Less account.
For assistance using the Own4Less platform, please contact our customer support team via the Contact Us page.